Frequently Asked Questions (FAQ)

Every client is assigned one dedicated account manager, who serves as your single point of contact. Your account manager coordinates all tasks with our skilled team to ensure seamless service delivery.

1. Contact us via our website form or email.
2. Book a consultation to discuss your business needs.
3. Your account manager will assess your requirements and propose a service plan or quote.
4. Once agreed, tasks are assigned to our team, and we begin work immediately.

1. Pricing depends on the type of service:

   • Hourly (for virtual assistant or admin support)
   • Project-based (for project assistance or consulting)
   • Custom quotes for multiple services or complex workflows

   
   We provide transparent quotes upfront, so you know exactly what to expect.

1. Yes! Our services are designed to be flexible. You can adjust hours, scope, or combine services as your business needs change.

1. Your dedicated account manager is your single point of contact. Communication can be via:

   • Email
   • Video/phone calls
   • Slack or other platforms (if applicable)
     
     

   Your account manager will provide regular updates on progress and deliverables.

1. Absolutely. We treat all client data with the strictest confidentiality. For businesses in South Africa, we offer advisory services to help you comply with POPIA regulations.

1. Start times depend on the service and workload. Typically, after the initial consultation and agreement, we can begin work within 1–5 business days.

1. If your business requires multiple services, we recommend booking a Virtual Assistance session. During this session, we assess your needs and provide a custom combined quote for all services.

1. We handle both:

   • Recurring taskslike daily admin, customer support, or social media posting
   • One-off projectssuch as presentations, workflow optimization, or project assistance
     
     

   All work is tailored to your business goals.

1. Yes, for clarity and mutual protection, we provide a simple service agreement that outlines:

   • Services provided
   • Pricing
   • Deliverables and timelines
   • Confidentiality terms

1. You can communicate directly with your account manager at any time. We value feedback and make adjustments promptly to ensure your satisfaction.

1. Yes, we assist clients globally. However, all services are strictly aligned with South African law, including POPIA compliance where relevant. This ensures that all data handling and professional standards meet local legal requirements.

1. Even for international clients, our services follow SA legal standards, giving you confidence in data protection, confidentiality, and professional accountability.